FAQ

Our edge control isn't a children's product, however we do have customers who use it for their children with no problem. Use at your own discretion.

Absolutely! Our edge control works on all textures. From the finest of hair to the courses of hair.

We ship through USPS. Please allow 1 business day to process your order then 2-5 business days to receive your package.

We DO NOT accept returns unless product is damaged upon arrival. In that rare case you will need to send photos via email to goldenheiresshair@gmail.com and we will process a return slip if applicable.

We are NOT responsible for theft or the lost of your package. You will be provided a tracking number once your order has been paid for. You are responsible for tracking your package and being available at the address provided to receive your package once delivered.

If for some reason the delivering service is unable to deliver your package, a claim will be filed with them in order to locate your order.

If your order is returned to us due to not being able to be delivered or incorrect address you have 2 options.

1. You may request to have your item(s) reshipped and pay new shipping cost. You will need to provide correct mailing address for this option

2. You may request a refund minus shipping cost and any taxes applied